Studio Framework & FAQ
Last Updated: October 31, 2026
1. Digital Commissions & Retainers Refund Policy
Because bespoke brand identity curation, custom web architecture, and cinematic walkthrough renders are highly customized services driven directly by professional studio hours, all creative engagements, design commissions, and retainer deposits are 100% non-refundable.
Once a project has been contractually cleared and placed onto the studio schedule, the initial 50% commitment fee cannot be amended, cancelled, or refunded. Final balances must be settled prior to digital asset transfer.
2. Physical Art Acquisitions (The Atelier)
All original physical canvas paintings acquired through the Atelier are final sales.
- Shipping & White-Glove Logistics: Every original painting is securely crated, fully insured, and tracked internationally. In the highly unlikely event that a physical piece arrives with verified transit damage, you must contact the studio directly within 48 hours of delivery with high-resolution photographic documentation so we can coordinate an insurance resolution.
3. Accepted Payment Gateways
To accommodate international luxury clientele and corporate firms, the studio utilizes a secure, fully encrypted processing engine handled via Stripe. We accept:
- Major corporate and personal credit cards (Visa, Mastercard, American Express)
- Apple Pay and Google Pay
- Direct institutional bank wires or Interac e-Transfers (arranged privately upon consultation)
4. International Border Fees & Customs
For physical art shipments moving outside of Canada, the acquisition may be subject to local import taxes, customs duties, or brokerage fees imposed by your country’s border customs office. The client handles all applicable import duties or customs clearance fees upon arrival into the destination country.
